Contact us

Contact

Face Lace Ltd
Unit 513,
The Pill Box,
115 Coventry Rd,
London E2 6GG

 

If you are interested in registering as a Wholesale User on the Face Lace website, please click HERE

 

For other all UK Face Lace enquiries please contact:

 

Email :
info@face-lace.com

 

Phone :
0203 735 6795*

 

* Calls cost 7 pence a minute plus your phone company’s access charge.

 

Mon – Fri 10am – 6pm
or use the form to the right 

 

PR Enquiries please contact:

 

Email:
info@face-lace.com

 

Phone:
0203 735 6795*

 

* Calls cost 7 pence a minute plus your phone company’s access charge.

Alternatively you can visit us at:

24/7 Worldwide Contact

Subscribe to our Newsletter

We will not bombard you with emails but will only send you concise information once a month.

FAQ

Can I re-use my Face Lace?

Yes!
If it was applied over clean skin, (without makeup-or with minimal make-up) and you have put it back on the backing sheet after wearing, you should be able to wear it more than once.

Can I use Face Lace over make up?
instructions22
Yes, you can, although we recommend for better results to use over clean skin with minimal make up.
Many primers and Beauty Balms have silicon in their formulations.  This is a wonderful ingredient, that gives very effective slip to makeup for smoother finishes and better blending but is, unfortunately, not very good in combination with our Face Lace adhesive.
If you use a primer or BB that contains silicon it may affect the reuse of your design.
Eyelash glue can be used to enable further wear, if the adhesive begins to dry
What do I do if it gets tangled up?

If one tiny section gets stuck to another you can get a toothpick, or something else thin and pointy, and pry the stuck bits apart, the laces are quite strong. If you pick the stuck bits apart slowly the laces shouldn’t break. Please refer to the drawings on the instruction sheet. If it gets completely glued together, contact us.

What to do if the Lace won’t lay flat on my skin

You may have some tiny section stuck together, please check the flat image of the design on our website, then try to pick apart the glued section. You may also have tiny folds if a large design is put over a brow-bone of deep-set eyes.

What if my eyes are really small or large?

You can make small adjustments in the positioning as shown

download-2

 

What is the adhesive used in Face Lace

The Adhesive is a hypoallergenic (latex free) medical adhesive, which has been used for several decades, and has been approved for cosmetic use. Although please be careful not to get the Face Lace in your eye, or ingest it. Our adhesive complies with REACH, and is FDA & Prop 65 approved.

How and Where do I apply the Eye Laces?

instructions11

 

 

 

Can I have a special design custom-made for me?

Yes! Face Lace would love to design something special for you, please contact us through the website. There will be a design charge for this service.

Are there any colours other than black available?

All Eye laces come in black finish. Masks have 3 different finishes:  black, white and satin gold, except the Renaissance Mask, which only comes in black and satin gold.  Our festival range contains other colours.

Do Face Lace designs come as a pair?

All Eye Laces come as a pair, one for each eye, apart from Rusqué & Gothamour.  Mehndoodle 1, Stained Glassta, Stained Glassto, Masks and Demi-Veils come as one piece.

I made an order today when should I expect to receive it?
UK customers
We endeavour to process online orders within 24 hours, Monday to Friday (exc Bank Holidays). Estimated delivery to the UK is 2-4 working days (Mon-Fri excl. Bank Holidays). Once your order has been dispatched you will receive a confirmation email.  If you have any questions contact us at info@face-lace.com. All orders made using DHL domestic express (for delivery on the next available business day) should be made Monday to Friday by 2pm.  Any DHL orders made on Friday after 2pm, will be processed on the next working day, normally Monday (excluding bank holidays).
International customers:
All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs. Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package. Please be aware we only process international orders Monday to Friday, due to DHL’s working service.  All orders made using DHL Worldwide express should be made Monday to Friday by 2pm.
I need my order deliver ASAP what service should I use?

All our UK customers have 2 options for delivery service, First Class via Royal Mail, which can take from 2 to 4 days to be delivered, from the moment of dispatch and excluding weekends and bank holidays.  This service is not tracked.


Or, Domestic Express via DHL which guarantees next day delivery to the UK, from the moment of dispatch and excluding weekends and bank holidays.  This service is tracked and DHL emails you the moment it leaves our premises. All international orders are sent using DHL worldwide express, delivery times vary, depending on the country zone you are ordering from.  For more details please check our Delivery section online.

Do you offer discount to professional make up artists?

Unfortunately we do not have an artist discount per se but we do offer the following discounts:
• Spend over £35 and get 5% off your purchase.
• Spend over £50 and get 7% off your purchase.
• Spend over £70 and get 10% off your purchase.
• Spend over £100 and get 15% off your purchase.
• Spend over £200 get 20% off your purchase.

 The above offers are exclusive of delivery charge and VAT (where VAT is applicable).

How do I know I am buying Genuine Face Lace?

Genuine Face Lace is not made or sold from China, it is only produced in the UK by Face Lace Limited.  Only the Stockists listed here, on our website, are authorised to sell Face Lace. We do not sell on Ebay or any other international trading site.  Face Lace is made and hand finished in our London Studio. It is of an exceptionally high quality and we will not hesitate to endeavour to stop anyone selling imitations of our products, in the UK or Internationally.  If you have seen ‘Face Lace’ being sold anywhere else please get in contact with us (info@face-lace.com) and let us know. We register all designs with the IPO and are members of

ACIDlogo

Face Lace is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copying in Design). All Face Lace designs are supported by ACID through their Design Databank and ACID Marketplace.

How can I become a retailer?

First of all we would like to thank you for your interest in carrying our products. Please contact us at info@face-lace.com.  We will be happy to send you a copy of our wholesale details.

Do you offer wholesale prices to individuals?

Yes we do offer wholesale prices to some individuals.  Please email us at info@face-lace.com so we can look into your request.

Can I exchange an item I bought on your online shop?

Unfortunately we cannot exchange any products that have already been ordered.

I changed my mind and want to return my order, can I get a refund?

Yes you can.  You have 30 days from the date your order has been placed to send it back to us (please ensure you use a reliable service to do so) and please contact us at info@face-lace.com to let us know, so we can expect your return. Once we receive it and, given that it is in perfect condition, and the packaging has not been damaged, we will then refund you the money for your order, deducting the cost of postage.

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