Delivery

We always try to process online orders within 24 hours, Monday to Friday ex Bank Holidays.

Estimated delivery within the UK is 2-4 working days (Mon-Fri ex bank holidays),  from the time of dispatch.

A confirmation email will be sent once order has been dispatched.  Whilst we will  endeavour to meet the timescales of your delivery option we may sometimes experience delays caused by unforeseen circumstances.  We cannot accept any liability for such delays or non-delivery.

If you have any questions contact info@face-lace.com or call 0844 8001176  Mon – Fri 10am – 6pm

For a Next Day Delivery your order must be made Monday to Friday before 2pm LATEST.  Any orders made on Friday before 2pm, will be delivered on the next working day, Monday (ex Bank Holidays).

International Customers

All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different.

Please be aware we are not liable for charges levied or any delay to items held at customs.

Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.

Please be aware we only process international orders Monday to Friday, due to DHL working service.

If your country isn’t listed please contact us.

Delivery options per country

United Kingdom (Royal Mail and DHL delivery service)

  • First Class delivery: 2-4 working days
    1. £10 or under      £1.00
    2. One Box  £1.80    (Eye Laces, Masks or Crystallised)
    3. Two Boxes          £2.60    (Eye Laces, Masks and Crystallised)
    4. Free Delivery for orders over £15
  • DHL Domestic Express: next available working day
    1. up to 500gms      £8.10
      guaranteed next working day, tracked and receiving a confirmation email from DHL directly.  VAT inc.

Europe (DHL Express Worldwide delivery service)

Zone 1 : £12.30 inc VAT - delivery within 3 working days.
Belgium, Luxembourg, Netherlands and Republic of Ireland

Zone 2: £13.30 inc VAT - delivery within 3 working days.
France, Germany

Zone 3: £15.20 inc VAT - delivery within 3 working days. 
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain*, Sweden - 

* except: Canary Islands, which is under Zone 5

Zone 4: £15.55 inc VAT – delivery within 3 working days
Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia

Zone 5: £21.25 inc VAT – delivery within 3 working days
Albania, Belarus, Bosnia Herzegovina, Canary Islands (Spain), Faroe Islands, Gibraltar, Greenland, Iceland, Liechteinsten, Macedonia, Moldova, Montenegro, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine

Worldwide (DHL Express Worldwide delivery service)

Zone 6: £14.35 delivery within 4 working days
USA

Zone 7: £17.95  delivery within 4 working days
Canada, Mexico

Zone 8: £20.90  delivery within 5 working days
Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, UAE (United Arab Emirates), Vietnam

Zone 9: £22.10  delivery within 5 working days
Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen

Zone 10 – £25.15 delivery within 5 working days
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan,   Bolivia, Bonaire, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Rep., Chad, Chile, Colombia, Comoros Islands,  Congo, Congo Dem Rep., Cook Islands, Costa Rica, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea Rep., Guinea-Bissau, Guyana, Haiti, Honduras Rep., Iran, Iraq, Israel, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat,  Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru Rep., Nepal, Netherlands Antilles, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Reunion Island, Rwanda, Sao Tome & Principe, Saint Barthelemy, Saint Eustatius,  Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saba, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland Rep., South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Western Samoa, Zambia, Zimbabwe

If your country isn’t listed please contact us.

This page was last updated: 17th September 2014

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