Delivery
Prices have been calculated based on up to 10 designs in one box. If individual boxes are required please contact info@face-lace.com.
We endeavour to process any online orders (UK & international) within a period of 24 hours, Monday to Friday and excluding bank holidays.
Estimated delivery to the UK is 2-4 working days (Mon-Fri), from the moment of dispatch and excluding bank holidays.
Once your order has been dispatched you will receive a confirmation email. Whilst We will use all reasonable endeavours to meet the timescales of Your delivery option We may sometimes experience delays because of unforeseen circumstances beyond our control and We therefore cannot accept any liability for any delays or non-delivery. If you have any questions on the status of your order please do not hesitate to contact us at info@face-lace.com, but please do allow 4 full working days before doing so.
All orders made using DHL domestic express (for delivery on the next available business day) should be made Monday to Friday by 2pm. Any orders made on Friday by 2pm, will be deliver on the next working day, normally Monday (excluding bank holidays).
International customers:
All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs.
Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.
Please be aware we only process international orders Monday to Friday, due to DHL working service.
Discounts
Discounts are available for multiple eye lace orders, excluding any Limited Collection items.
3-6 laces in one box 5% off
7-10 laces in one box 10% off
We can only fit a maximum of 10 laces in a presentation box. Up to 20 laces will go into 2 boxes, up to 30 laces will go into 3 boxes, etc. The discount will remain at 10% off.
If your country isn’t listed please contact us.
Delivery options per country
United Kingdom (Royal Mail delivery service)
- First Class delivery: £2.60 – aim 1 working day. VAT inc.
- DHL domestic express (next available working day): £7.90 – guaranteed next working day, tracked and receiving a confirmation email from DHL directly. VAT inc.
Europe (DHL Express Worldwide delivery service)
Belgium, Luxembourg, Netherlands and Republic of Ireland – Zone 1: £12.60 delivery within 3 working days – VAT inc.
France, Germany – Zone 2: £13.80 delivery within 3 working days. VAT inc.
Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden - Zone 3: £15.60 delivery within 3 working days. VAT inc.
Andorra, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Malta, Latvia, Lithuania, Poland, Romania, Slovenia - Zone 4: £15.60 delivery within 3 working days. VAT inc
Albania, Belarus, Bosnia Herzegovina, Croatia, Greenland, Iceland, Macedonia, Moldova, Montenegro, Norway, Liechteinsten, Russian Federation, Serbia, Switzerland, Turkey, Ukraine – Zone 5: £18.80 delivery within 3 working days
Worldwide (DHL Express Worldwide delivery service)
USA – Zone 6: £15.20 delivery within 4 working days
Canada, Mexico – Zone 7: £19 delivery within 4 working days
Australia, Brunei, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Papau New Guinea, Philippines, Singapore, South Korea, Thailand, UAE (United Arab Emirates), Vietnam, Taiwan – Zone 8: £22 delivery within 5 working days
Jordan, Kuwait, Oman, Saudi Arabia, South Africa, Yemen – Zone 9: £23.20 delivery within 5 working days
Afghanistan, Algeria, Argentina, Bangladesh, Barbados, Belize, Bolivia, Brazil, Cambodia, Chile, Colombia, Cuba, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Guatemala, Guyana, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Kazakhstan, Kyrgystan, Laos, Libya, Madagascar, Mongolia, Morroco, Myanmar (Burma), Nigeria, North Korea, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Sri Lanka, Suriname, Syria, Tajikistan, The Bahamas, Tunisia, The Falkland Islands, Trinidad and Tobago, Uruguay, Uzbequistan, Venezuela – Zone 10 – £26.50 delivery within 5 working days
If your country isn’t listed please contact us.
This page was last updated: 8th May 2012