- Can I re-use my Face Lace?
- Can I use Face Lace over make up?
- What do I do if it gets tangle up?
- What to do if the Lace won’t lay flat on my skin?
- What if my eyes are really small or large?
- What is the adhesive used in Face Lace?
- How and Where do I apply the Eye Laces?
- Can I have a special design custom-made for me?
- Are there any colours other than black available?
- Where I can buy Face Lace?
- Do Face Lace designs come as a pair?
- I made an order today when should I expect to receive it?
- I need my order deliver ASAP what service should I use?
- Do you offer discount to professional make up artists?
- How can I become a retailer?
- Do you offer wholesale prices to individuals?
- Can I exchange an item I bought on your online shop?
- I changed my mind and want to return my order, can I get a refund?
1. Can I re-use my Face Lace?
Yes if it has gone over clean skin, (without make-up) and you have put it back on the backing sheet after wearing, you should be able to wear it more than once.
2. Can I use Face Lace over make up (foundation, eye- shadow, etc)?
Yes you can, although we recommend for better results to use over clean skin and minimal make up on.
3. What do I do if it gets tangle up?
If one tiny section gets stuck to another, you can get a toothpick or something else thin and pointy and pry the stuck bits apart, the laces are quite strong. if you pick the stuck bits apart slowly the laces won’t break. Please refer to the drawings on the instruction sheet from your Face Lace box or check the designs here on the website. If it gets completely glued together, contact us through the website.
4. What to do if the Lace won’t lay flat on my skin
You may have some tiny section stuck together, please check with the illustration of the design on the instruction sheet, then pick apart the glued section. You may also have tiny folds if a large design is put over a browbone of deep set eyes.
5. What if my eyes are really small or large?
You can make small adjustments in the positioning as shown
6. What is the adhesive used in Face Lace
The Adhesive is a hypoallergenic medical adhesive, which has been used for several decades, and has been approved for cosmetic use. Although you should be careful not to get the Face Lace in your eye, or ingest it.
8. Can I have a special design custom-made for me?
Yes Face Lace would love to design something special for you, please contact us through the website.
9. Are there any colours other than black available?
All Eye laces come in black finish. Masks and Demi-veils have 3 different finishes: black, white and satin gold. Except the Renaissance Mask which only comes in black and satin gold. We also have the range of Faux Suede Masks in Forest Green and Imperial Purple and the Festival Designs in Sky, Sea and Rainbow.
10. Where can I buy Face Lace?
On our online store at www.face-lace.com or any of the following retailers:
The Beauty Store
11. Do Face Lace designs come as a pair?
All Eye Laces, Eye Lace Minis and Eye Lace Doddles come as a pair, one for each eye. Mehndoodles Masks and Demi-Veils come as one piece. Playsheets are 50 individual shapes to create your own design.
12. I made an order today when should I expect to receive it?
We endeavour to process any online orders (UK & international) within a period of 24 hours, Monday to Friday and excluding bank holidays.
Estimated delivery to the UK is 2-4 working days (Mon-Fri), from the moment of dispatch and excluding bank holidays.
Once your order has been dispatched you will receive a confirmation email. If you have any questions on the status of your order please do not hesitate to contact us at firstname.lastname@example.org, but please do allow 4 full working days before doing so.
All orders made using DHL domestic express (for delivery on the next available business day) should be made Monday to Friday by 2pm. Any orders made on Friday by 2pm, will be deliver on the next working day, normally Monday (excluding bank holidays).
All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs.
Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.
Please be aware we only process international orders Monday to Friday, due to DHL working service. All orders made using DHL Worldwide express should be made Monday to Friday by 2pm. Any orders made on Friday by 2pm, will be deliver on the next working day, normally Monday (excluding bank holidays).
13. I need my order deliver ASAP what service should I use?
All our UK customers have 2 options for delivery service, First Class via Royal Mail which can take from 2 to 4 days to deliver, from the moment of despatch and excluding weekends and bank holidays. This service is not tracked.
Or Domestic Express via DHL which guarantees next day delivery, from the moment of despatch and excluding weekends and bank holidays. This service is tracked and DHL emails you from the moment it leaves our premises until it reaches the destination.
All international orders are sent using DHL worldwide express, delivery times vary depending on the country zone you are ordering from. For more details please check our Delivery section online.
14.Do you offer discount to professional make up artists?
Unfortunately we do not have an artist discount per say. We do offer a discount to all customers purchasing online, 5% off for orders between 3 to 6 units, and 10% off from 7 units and above.
15. How can I become a retailer?
First of all we would like to thank you for your interest in carrying our products. Before we process your enquiry, we need you to provide your company’s details, website links and other relevant information that will help us deal with your request quicker, using our email address: email@example.com.
16. Do you offer wholesale prices to individuals?
We do offer wholesale prices to individuals, given that they meet our wholesaler requirements. Please email us at firstname.lastname@example.org so we can look into your request.
17. Can I exchange an item I bought on your online shop?
Unfortunately we can not exchange any products that have already been ordered.
18. I changed my mind and want to return my order, can I get a refund?
Yes you can. You have 30 days from the date your order has been placed to send it back to us (please ensure you use a reliable service to do so).
Once we receive it, and given that it is in perfect condition and the packaging has not been damaged, we will then refund you the money for your order, deducting the cost of postage.