DELIVERY

We always try to process online orders within 24 hours, Monday to Friday ex Bank Holidays.

Estimated delivery within the UK is 2-4 working days (Mon-Fri ex bank holidays), from the time of dispatch.

A confirmation email will be sent once order has been dispatched.  Whilst we will endeavour to meet the timescales of your delivery option, we may sometimes experience delays caused by unforeseen circumstances.  We cannot accept any liability for such delays or non-delivery.

If you have any questions please contact info@face-lace.com or call 0203 735 6795 (Mon – Thu: 11am – 6pm. Fri: 10am – 2pm).

For a Next Day Delivery your order must be made Monday to Friday before 2pm LATEST.  Any orders made on Friday before 2pm, will be delivered on the next working day, Monday (ex Bank Holidays).

International customers

All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different.

Please be aware we are not liable for charges levied or any delay to items held at customs.

Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.

Please be aware we only process international orders Monday to Friday, due to DHL working service.

If your country isn’t listed please contact us.

Delivery options per country

NOTE: Some delivery areas in the world may incur a remote DHL surcharge of an additional £16.00 to the cost of delivery (particularly Italy and Australia). To check if Remote Area Service applies to a post code or town name, please visit http://raslist.dhl.com.

United Kingdom (Royal Mail and DHL delivery service)

Royal Mail First Class delivery: 2-4 working days

• £10 or under £1.00

• Free Delivery for orders over £15

DHL Domestic Express: next available working day (guaranteed next working day if order placed before 2pm, tracked and receiving a confirmation email from DHL directly.  VAT inc.).

• All packages delivered by DHL must be signed for: they will not be left without a signature.

• Up to 500gms: £8.50

Europe (DHL Express Worldwide delivery service)

• Zone 1: £13.50 inc VAT – delivery within 3 working days.
Belgium, Guernsey, Jersey, Luxembourg, Netherlands and Republic of Ireland

• Zone 2: £14.50 inc VAT – delivery within 3 working days.
France, Germany, Monaco

• Zone 3: £16.50 inc VAT – delivery within 3 working days. 
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain*, Sweden , Vatican City
* except: Canary Islands, which is under Zone 5

• Zone 4: £17.00 inc VAT – delivery within 3 working days
Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

• Zone 5: £22.50 inc VAT – delivery within 3 working days
Albania, Belarus, Bosnia and Herz, Canary Islands (Spain), Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine

Worldwide (DHL Express Worldwide delivery service)

• Zone 6: £15.50 delivery within 4 working days
USA

• Zone 7: £19.50 delivery within 4 working days
Canada, Mexico

• Zone 8: £23.00 delivery within 5 working days
Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, The Philippines, Singapore, South Korea, Taiwan, Thailand, UAE (United Arab Emirates), Vietnam

• Zone 9: £24.00 delivery within 5 working days
Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen

• Zone 10: £27.00 delivery within 5 working days
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African, Chad, Chile, Colombia, Comoros, Congo, Congo Dem Rep., Cook Islands, Costa Rica, Cote D’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guyana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guinea-Equat., Guyana, Haiti, Honduras, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat,  Morocco, Mozambique, Myanmar, Namibia, Nauru Rep., Nepal, Netherlands Antilles, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, No. Mariana Islands, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, Samoa, Sao Tome & Princ., Saint Barthelemy, Saint Eustatius, Saint Helena, Saint Kitts, Saint Lucia, Saint Maarten, Saint Vincent, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland Rep., South Sudan, Sri Lanka, Suriname, Swaziland, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Zambia, Zimbabwe

If your country isn’t listed please contact us.

This page was last updated: 19.03.2017.

ACCEPTABLE USE POLICY

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.face-lace.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.face-lace.com is a site operated by Face Lace Limited (“We” or “us”). We are registered in England and Wales under company number 07730190 and have our registered office at 34a Watling Street, Radlett, Herts, WD7 7NN. Our main trading address is Unit 513, Pill Box, 115 Coventry Road, Bethnal Green, London, E2 6GG. Our VAT number is GB 132 1325 65. We are a limited company.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
2.1. loss of income or revenue;
2.2. loss of business;
2.3. loss of profits or contracts;
2.4. loss of anticipated savings;
2.5. loss of data;
2.6. loss of goodwill;
2.7.wasted management or office time; and
2.8. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to info@face-lace.com.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trademarks

Face Lace is the UK registered trademark of Face Lace Limited.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact info@face-lace.com or use our contact page form.

Thank you for visiting our site.

PRIVACY POLICY

Face Lace Limited are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Face Lace Limited of 9 Beaumont Gate, Shenley Hill, Radlett, Herts, England WD7 7AR.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.face-lace.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Face Lace Limited, and when you report a problem with our site.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our site and of the fulfilment of your orders.

• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Face Lace Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form) or notify us in writing as per the Contact section below.

Disclosure of your information

If relevant to Face Limited, we may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Face Lace Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Face Lace Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Unit 513, Pill Box, 115 Coventry Road, Bethnal Green, London, E2 6GG.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Unit 513, The Pill Box, 115 Coventry Rd, London E2 6GG or info@face-lace.com or use our contact form page.

This page was last updated: 19.03.2017

TERMS OF WEBSITE USE

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.face-lace.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.face-lace.com is a site operated by Face Lace Limited. We are registered in England and Wales under company number 07730190 and have our registered office at 34a Watling Street, Radlett, Herts, WD7 7NN. Our main trading address is Unit 513, Pill Box, 115 Coventry Road, Bethnal Green, London, E2 6GG. Our VAT number is GB 132 1325 65. We are a limited company.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
2.1. loss of income or revenue;
2.2. loss of business;
2.3. loss of profits or contracts;
2.4. loss of anticipated savings;
2.5. loss of data;
2.6. loss of goodwill;
2.7. wasted management or office time; and
2.8. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to info@face-lace.com.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trademarks

Face Lace is the UK registered trademark of Face Lace Limited.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact info@face-lace.com or use our contact page form.

Thank you for visiting our site

TERMS AND CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.face-lace.com (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Please click on the button marked “I Accept” at the end of the order form if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. Information about us

We operate the website www.face-lace.com. We are Face Lace Limited, a company registered in England and Wales under company number 07730190 and with our registered office at 34a Watling Street, Radlett, Herts, WD7 7NN. Our main trading address is Unit 513, Pill Box, 115 Coventry Road, Bethnal Green, London, E2 6GG. Our VAT number is GB 132 1325 65.

2. Service availability

Some restrictions are placed on the extent to which we accept orders from specific countries. If you are located outside the Serviced Countries, and you wish to place an order through our site, you should contact us directly at info@face-lace.com. At our discretion we may accept orders from outside the Serviced Countries, and those orders will be subject to our relevant terms and conditions, which will be provided to you prior to your order being accepted.

3. Your status

By placing an order through our site, you warrant that:

3.1. you are legally capable of entering into binding contracts; and

3.2. you are at least 18 years old;

3.3. you are resident in one of the Serviced Countries; and

3.4. you are accessing our site from that country.

4. How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

5. Consumer cancellation rights

5.1. If you are contracted as a consumer, you have a statutory right to cancel for any reason and receive a full refund, except in the case of certain products listed in clause 5.3. You will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). Your statutory right to cancel a Contract starts from the date of the order confirmation (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within seven working days, starting from the day after you receive the Products.

5.2. To cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession.

5.3. You will not have any right to cancel a Contract for the supply of any made-to-measure or personalised products.

5.4. This provision does not affect your other statutory rights as a consumer.

This clause 5 only applies if you are contracted as a consumer.

6. Availability and delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable period of time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
See our delivery page options for more information

7. Risk and title

7.1. The Products will be your responsibility from the time of delivery.

7.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery and administration charges.

8. Price and payment

8.1. The price of the Products and our delivery and administration charges will be as quoted on our site from time to time, except in cases of obvious error. If you buy multiple Products from us we may deliver up to 10 Products in a single presentation box (Box) however, since this will save packaging costs for us we will give you a discount based on the following scale:
• if you order 1 – 2 Products for delivery, we will give you a discount of 0% of the
• order price (excluding delivery and administration charges);
• if you order 3 – 6 Products for delivery, we will give you a discount of 5% of the order price (excluding delivery and administration charges);
• if you order 7 – 10 Products for delivery, we will give you a discount of 10% of the order price (excluding delivery and administration charges).

8.2. Please note, that the discounts in clauses 8.1(a), (b) and (c) are not cumulative.

8.3. If you require delivery of multiple Products in separate Boxes please contact info@face-lace.com for pricing and options.

8.4. Product prices include VAT. However, if the rate of VAT changes between that date of your order and the date of delivery, we will adjust the VAT that you pay, unless you have already paid for the Products in full before the change in VAT takes effect. If you order to an address outside the EU you will not be charged VAT.

8.5. Product prices, delivery and administration charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.6. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

8.7. If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

8.8. Payment for all Products must be made through PayPal and received by us prior to dispatch of any Products by us and payment will also be subject to the terms and conditions of PayPal.

9. Our refunds policy

9.1. If you return a Product to us:
• if you are contracting as a consumer, because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery and administration charges. However, you will be responsible for the cost of returning the item to us.
• for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and, if appropriate, we will offer you a substitute Product or notify you of your refund via e-mail within a reasonable period of time. Subject to PayPal’s processing requirements, we will usually process a refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will offer you a substitute Product or refund the price of a defective Product in full, any applicable delivery and administration charges and any reasonable costs you incur in returning the item to us.

9.2. We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase.

10. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, be of satisfactory quality and be reasonably fit for the purpose for which products of that kind are commonly supplied.

11. Our liability to a business

11.1. Subject to clause 11.4 and 11.5, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.3, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

11.2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

11.3. Subject to clause 11.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:
• loss of income or revenue;
• loss of business;
• loss of profits;
• loss of anticipated savings;
• loss of data; or
• waste of management or office time.

However, this clause 11.3 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 11.3 but subject to clause 11.5.

11.4. We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
defective products under the Consumer Protection Act 1987; or
• any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.5. Subject to the terms of clause 11.2 and 11.4, our total liability in contract, tort (including negligence or breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to twice the price paid for the Products purchased by you.

This clause 11 does not apply if you are contracting as a consumer. Please see clause 12.

12. Our liability to a customer

12.1. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.

12.2. We only supply the Product for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3. We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)
• any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

If you are contracting as a business, this clause 12 does not apply. Please see clause 11.

13. Import duty

13.1. If you order Products from our site and we accept the order, for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

13.2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

14. Written communications and notices

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.2. All notices given by you to us must be given in writing to Face Lace Limited at Unit 513, Pill Box, 115 Coventry Road, Bethnal Green, London E2 6GG. Notices from us to you will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations if you are a business

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. This clause 15 does not apply if you are contracting as a consumer. Please see clause 16.

16. Transfer of rights and obligations if you are consumer

We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under this Contract. You may only transfer your rights and obligations under this Contract if we agree to this in writing. This clause 16 does not apply if you are a business. Please see clause 15.

17. Events outside our control

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
• strikes, lock-outs or other industrial action;
• civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• impossibility of the use of public or private telecommunications networks;
• the acts, decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic.

17.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17.4. If the Force Majeure Event prevails for a cumulative period of more than one month over a three-month period, any party may terminate the Contract by giving 7 days written notice to the other party. On the expiry of this notice period, the Contract will terminate. Such termination shall be without prejudice to the rights of the parties in respect of any breach of the Contract occurring prior to such termination.

18. Waiver and severability

18.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

18.3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.2 above.

18.4. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

19.2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

19.3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

19.4. Nothing in this clause limits or excludes any liability for fraud.
If you are contracting as a consumer, this clause 19 does not apply. Please see clause 20.

20. Our contract with you

If you are contracting as a consumer, we intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

If you are contracting as a business, this clause 20 does not apply. Please see clause 19.

21. Our right to vary these terms and conditions

21.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

21.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

22. Intellectual property rights

22.1. In this clause 22, “Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trade marks, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, design rights, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.

22.2. You acknowledge that:
• all tools (if any), patterns, materials, drawings, specifications and other data provided by Face Lace Limited shall remain its property and all Intellectual Property Rights arising from the execution of any orders shall become the property of Face Lace Limited; and
• any reputation in any trade marks or marks affixed or applied to the Products shall accrue to the sole benefit of Face Lace Limited or any other owner of the trade marks or mark from time to time.

22.3. The purchase by you of the Products shall not give you any licence or other rights whatsoever in respect of any Intellectual Property Rights contained in or relating to the Products beyond the rights expressly contained in the Contract. We assert our full rights to control the use of our trade marks or marks within the EU.

23. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

24. Complaints

We aim to deal with complaints in a confidential, swift and effective way. They should be directed via email to info@face-lace.com. Please include full contact details in addition to your email address together with order numbers where appropriate.

25. Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

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