Can I re-use my Face-Lace
If it was applied over clean skin, (without makeup-or with minimal make-up) and you have put it back on the backing sheet after wearing, you should be able to wear it more than once.
Can I use Face-Lace over make up?
Yes, you can, although we recommend for better results to use over clean skin with minimal make up.
Many primers and Beauty Balms have silicon in their formulations. This is a wonderful ingredient, that gives very effective slip to makeup for smoother finishes and better blending but is, unfortunately, not very good in combination with our Face Lace adhesive.
If you use a primer or BB that contains silicon it may affect the reuse of your design.
Eyelash glue can be used to enable further wear.
What to do if the Lace won't Lay flat on my skin
You may have some tiny section stuck together, please check the flat image of the design on our website, then try to pick apart the glued section. You may also have tiny folds if a large design is put over a brow-bone of deep-set eyes.
What is the adhesive used in Face Lace
The Adhesive is a premium hypoallergenic (latex free) medical adhesive, which has been used for several decades, and has been approved for cosmetic use. Although please be careful not to get the Face Lace in your eye, or ingest it. Our adhesive complies with the EU Cosmetic Directive, REACH, and is FDCA & Prop 65 approved.
I made an order today when should I expect to receive it?
We endeavour to process online orders within 24 hours, Monday to Friday (exc Bank Holidays). Estimated delivery to the UK is 2-4 working days (Mon-Fri excl. Bank Holidays). Once your order has been dispatched you will receive a confirmation email. If you have any questions contact us at email@example.com
. All orders made using DHL domestic express (for delivery on the next available business day) should be made Monday to Friday by 2pm. Any DHL orders made on Friday after 2pm, will be processed on the next working day, normally Monday (excluding bank holidays).
All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs. Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package. Please be aware we only process international orders Monday to Friday, due to DHL’s working service. All orders made using DHL Worldwide express should be made Monday to Friday by 2pm.
How do I know I am buying Genuine Face Lace?
Genuine Face Lace is not made or sold from China, it is only produced in the UK by Face Lace Limited. Only the Stockists listed here, on our website, are authorised to sell Face Lace. We do not sell on Ebay or any other international trading site. Face Lace is made and hand finished in our London Studio. It is of an exceptionally high quality and we will not hesitate to stop anyone selling imitations of our products, in the UK or Internationally. If you have seen ‘Face Lace’ being sold anywhere else please get in contact with us (firstname.lastname@example.org) and let us know. We register all designs with the IPO and are members of
How can I become a retailer?
First of all we would like to thank you for your interest in carrying our products. Please contact us at email@example.com. We will be happy to send you a copy of our wholesale details.
I changed my mind and want to return my order, can I get a refund?
Yes you can. You have 30 days from the date your order has been placed to send it back to us (please ensure you use a reliable service to do so) and please contact us at firstname.lastname@example.org to let us know, so we can expect your return. Once we receive it and, given that it is in perfect condition, and the packaging has not been damaged, we will then refund you the money for your order, deducting the cost of postage.